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W2 Requests, Address Changes & Employment Verification
W2 Requests
Former year W-2 reprints will be available after Feb 15th.
In order to protect the privacy of our clients and employees, SOI does not fax copies of W-2's. If immediate delivery is required, SOI will ship W-2 copies overnight COD at the employees expense.
W-2/Pay-stub Reconciliation Use this worksheet to compare your year-end pay-stub with your W-2 information.
W-2 Reprint Requests Use this form for W-2 reprint requests and to change your address information.
Address Changes
Help us to provide you with better service! Please make sure that we have your correct address on file. Please verify the address listed on your pay stub. If you need to update your address, please use the address change form below.
Address Change Form
Completed forms should be mailed or faxed to the Customer Care Department at:
SOI Customer Care Department
PO Box 241448
Charlotte, NC 28224
Fax: (704) 426-1121
Verification of Employment
Services provided by The Work Number.
Please download the instructions.
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SOI Health Plan Information
Medical Plans
SOI Health Plans for Non-Florida Clients
AETNA
www.aetna.com
Customer Service
HMO, Choice POS & Quality POS Plan members should call (800) 326-1035
All other plan members should call (800) 704-7287
Claims Addresses:
Aetna HMO members who reside in CO, IL, IN, KS, MA, MO or TX should submit claims to:
Aetna
PO Box 981106
El Paso, TX 79998-1106
All other Aetna members should submit claims to:
Aetna
PO Box 14079
Lexington, KY 40512-4079
Transition of Coverage Request Form
SOI Health Plan for Florida-Based Clients
BCBSFL
www.bcbsfl.com
Group Number
All Plans: 44872
Claims, Customer Service, Provider Status & Rx Info
BlueCross BlueShield of Florida
PO Box 1798
Jacksonville, FL 32231
Pre-Enrollment Line - (800) 967-8938; group name "SOI"
Enrolled Florida Residents Call (800) 664-5295
Enrolled Members Residing Outside of Florida Call (800) 810-2583
or visit www.bluecares.com
For Pre-certification Authorization Call BCBSFL UM at (800) 955-5692
MAIL ORDER PRESCRIPTIONS
Prescription Mail Order Form
www.kp.org
Kaiser Member Services Center #'s
Southern California (800)464.4000; Group #228222
Northern California (800) 464.4000; Group #601222
Denver & Boulder Colorado (800) 632.9700; Group #31571
Southern Colorado (888) 681.7878; Group #31571
Georgia (888) 865.5813; Group #5595
Hawaii (800)966-5955; Group #4179
Medicare Advantage Plan
Humana Group Medicare Plan. Available to Eligible Medicare Enrollees
(866) 396-8810
Limited Benefit Sickness/Accident - All Clients
Claims and Customer Service
www.transchoice.com
Key Benefit Administrators, Inc.
PO Box 1279
Fort Mill, SC 29716-1279
Enrollments PHONE: (800) 481-9979
Customer Service PHONE: (866) 867-6883
Prescription Rx Indemnity Program - CareMark
PHONE: (866) 240-4923
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Dental Plan
SOI Dental Plan
Provider Search:
To access the provider directory, visit the Guardian Website
Choose "PPO" in the "Select A Plan" drop down box on the first page
Chose the "Dental Guard Preferred" network in the "Select Your Dental Network" drop-down box on the second page
Claims and Customer Service:
SOI Dental Plan
PO Box 241508
Charlotte, NC 28224
PHONE: (800) 541-7846
Group Number:
Nevada and Virginia Residents: 452239
All other participants: 452238
Once enrolled in the SOI Dental Plan, visit www.GuardianAnytime.com to register for online account services.
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Vision Plan
SOI Vision Plan
Claims and Customer Service
EyeMed
4000 Luxottica Place
Mason, OH 45040
PHONE: (877) 226-1115
Vision Provider Directory
Group Number:
Nevada and Virginia Residents: 9670860
All other participants: 9670878
EyeMed Claim Form
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Flexible Spending Account Plans
FSA (Approved Clients)
www.eFlexgroup.com
Unreimbursed Medical Flex
Dependent Care Flex
Transit Flex
Commuter Flex
PHONE: (877) 933-3539
FAX: (877) 231-1287
E-MAIL: customercare@eflexgroup.com
2740 Ski Lane
Madison, WI 53713
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Health Savings Accounts
www.hsabank.com administered by eFlexgroup.com, Inc.
PHONE: (800) 357-6246
FAX: (704) 426-1180
E-MAIL: customercare@eflexgroup.com
2740 Ski Lane
Madison, WI 53713
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Voluntary Benefits
Colonial Life
Get answers to any questions you might have about voluntary benefit
options through
Colonial Life & Accident Insurance Company.
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Financial and Retirement Plan Information
Transamerica 401(k)
Transamerica is one of the top ten providers of middle market 401(k) plans in the country
and we are pleased to have them as partners.
Click here for information on the Transamerica 401(k) plan.
Which Investment Options are available to you?
Contacting Transamerica
How to Read Your Statement
Participant Enroll Letter
Managing Your 401(k) Investments
401K Fund Performance
401k Enrollment Form
401k Election Change Form (English)
401k Election Change Form (Spanish)
Beneficiary Change Form
Death Benefit Claim
Hardship Withdrawal Request
New Loan Application
401k Rollover Form
Distribution Request
Send completed 401k forms to:
SOI 401K Plan Administrator
PO Box 241448
Charlotte, NC 28224
You will need Adobe Acrobat installed to view or print this information. Download it for free at www.adobe.com.
Legg Mason Scholars Choice - 529 Plan
Click on the logo above for information on the Legg Mason - Scholars Choice 529 Plan.
Smith Barney Home Loan Program at Citibank
Click on the logo above for information on the Smith Barney Home Loan Program at Citibank.
Social Security Online - Number & Card
How to get a:
Social Security number & card
Change of name on your card
Replacement card
Number for your child/adopted child
Number for your foreign-born adopted child
New number because of domestic abuse
and much more!
Go to Social Security Online Social Security Retirement Planner
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Pay Cards
Bank of America's CashPay Card
"The payroll card that delivers convenience and purchasing power". This payroll card works just like a credit card and is accepted worldwide everywhere Visa debit/credit cards are accepted and gives you access to your cash at over 16,700 Bank of America ATMs across the United States and over one million ATMs around the world.
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Employee Assistance & Corporate Discount Programs
Employee Assistance Program
Available to eligible full time employees 24 hours a day, 7 days a week Call: 1-800-869-0276
or visit
www.eapconsultants.com
Employee Corporate Discount Programs
SOI members can save up to 10% off your car rental with Hertz. Your discount CDP#1849869 is the key!
Wherever your travel takes you, close to home or around the world, your CDP#1849869 is the key to special savings. Be sure to include it in all of your reservations. Click here for the lowest rates, special offers and information about Hertz locations, vehicles and services. Or call Hertz at 1-800-654-2200 and be sure to mention your CDP#1849869.
SOI Discount Card
LifeLock is the industry leader in the rapidly growing field of Identity Theft Protection. We are based in Tempe, Arizona. Our company is led by experienced and successful entrepreneurs and industry experts. We are backed by Bessemer Venture Partners, one of the leading venture capital firms in the world. We serve tens of thousands of consumers in every state of the union, Puerto Rico and the US Virgin Islands. Take a moment to browse and learn about the team that will work for you. Victims of identity theft have new resource for support through LifeLock's partnership with the National Organization for Victim Assistance.
Sears Commercial offers special pricing on major kitchen appliances for SOI clients and employees. Kenmore is the best value, however other brands are available such as Bosch, LG, Maytag, KitchenAid and Jenn-air. In addition you can choose from other great products for your home such as Craftsman garage storage, exercise equipment, mattresses, Craftsman lawn tractors, Kenmore outdoor grills and televisions.
For a complete selection of products you can go to www.sears.com. Obtain the model numbers of the products you are interested in purchasing. Email the information to: Jeff Shaver at jshave1@searshc.comfor a price quote. Please allow up to 48 hours for a response. Please list SOI on the subject line. This program is a special offer exclusively through Sears Commercial and completely separate from Sears retail stores. It is valid only in continental USA. If you have already received a written appliance quote from a Sears retail store you would not be eligible for this program.
Appliances included in the program: dishwashers, cooking, laundry, refrigeration.
Any questions concerning this program should be directed to: Jeff Shaver at 972.671.6319.
SOI Employees SAVE 15%* at www.1800flowers.comฎ & www.1800baskets.comฎ
For more than 30 years, 1-800-FLOWERS.COM Inc. has been providing customers around the world with the freshest flowers and finest selection of plants, gift baskets, gourmet foods, confections and plush stuffed animals perfect for every occasion.
Go to www.1800flowers.com or call (800) 356-9377
Use PROMOTION CODE: SOI
As a member of the 1800Flowers.comฎ family of brands, 1800Baskets.comฎ truly completes your online gift shopping experience. When you need a special gift, think of us. We'd love to build a basket for you! Shop now for our new expanded gift basket collection for gourmet gift baskets filled with chocolates, wine, fruit, cookies, various gift basket towers and assorted food gifts. It's easy to see why we're different.
Go to www.1800baskets.com or call (800)356-9377
Use PROMOTION CODE: SOI
Theme Park and Entertainment Discounts
SOI clients and employees can now take advantage of
discounts to popular theme parks and entertainment attractions in Florida, California and other locations nationwide!
Discounts are available for the Walt Disney Worldฎ Resort, Universal Orlando and more!
To take advantage of these savings select the link above and you will be directed to the TicketsAtWork.com website.
You can order your tickets directly from this website or by calling 800-331-6483.
We have partnered with Wild at Work to help our employees save money and get exciting discounts on theme parks, hotels, restaurants, and many more. Some featured offers include Disneyland, Universal Studios, SeaWorld, LEGOLAND, Knott's Berry Farm, T-Mobile, Marriot Hotels, Starwood Hotels, Grand Canyon Railway, over 15,000 restaurants and thousands of other money-saving deals to help you stretch your paycheck.
Go to www.WildatWork.com, click New User Sign Up (Blue Box - Upper right-hand corner of the page), and enter SOI when prompted for the company name. Fill in the short registration form and log in within 48 hours with your password to validate your membership. Make sure to put Wild at Work on your approved senders list on your email program. [Some e-mail accounts may block the automated e-mail containing your password as spam. If you do not receive your password within 5 minutes, please call Wild at Work Customer Service at 858-558-6890 ext 110.]
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