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W2 Requests, Address Changes & Employment Verification
W2 Requests
Former year W-2 reprints will be available after Feb 15th.
In order to protect the privacy of our clients and employees, SOI does not fax copies of W-2's. If immediate delivery is required, SOI will ship W-2 copies overnight COD at the employees expense.
W-2/Pay-stub Reconciliation Use this worksheet to compare your year-end pay-stub with your W-2 information.
W-2 Reprint Requests Use this form for W-2 reprint requests and to change your address information.
Address Changes
Help us to provide you with better service! Please make sure that we have your correct address on file. Please verify the address listed on your pay stub. If you need to update your address, please use the address change form below.
Address Change Form
Completed forms should be mailed or fax ed to the Customer Care Department at:
SOI Customer Care Department
5260 Parkway Plaza Blvd.
Suite 140
Charlotte, NC 28217
Fax: (704) 426-1121
Verification of Employment
Services provided by The Work Number.
Please download the instructions.
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Health and Medical Plan Information
SOI Health Plans for Non-Florida Clients
COVENTRY (Formerly First Health)
www.mycoventryhealth.com
After you click on the link above
please enter the following information:
User name: soi
Password: soi
CLAIMS ADDRESS:
SOI Health Plan
PO Box 241508
Charlotte, NC 28224
CUSTOMER SERVICE PHONE:
(888) 836-7764
UTILIZATION REVIEW (AHDI) PHONE:
(877) 872-6326
Medical Group Number varies based on coverage
level and resident state.
SOI Group numbers range from
8105600001 to 8105600399.
Please contact Coventry at the
customer service number listed above
regarding your specific information.
RxG: FSTHL
Rx Bin 610029
Rx PCN CRK
USSUER: 80840
First Health Rx Claim Form
Caremark Mail Order Form
AETNA
www.aetna.com
Customer Service
HMO (HMO and Choice POS plans)
(800) 323-9930
Group # US369870
Traditional (MCPOS, PPO, & HDHP plans)
(866) 819-5206
Group #811357
Transition of Coverage Request Form
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SOI Health Plan for Florida-Based Clients
MEDICAL (BCBSFL)
Claims, Customer Service, Provider
Status and Rx Info
BCBSFPO Box 1798
Jacksonville, FL 32231
PHONE: (800) 507-9820
www.bcbsfl.com
Claims & Customer Status (Out of State)
PHONE: (800) 810-BLUE (2583)
www.bluecares.com
Group Number
All Plans: 44872
MAIL ORDER PRESCRIPTIONS
Claims and Customer Service
Prescription Mail Order Form
Pre-certification Authorization (BCBSFL)
BCBSFL UM
PHONE: (800) 955-5692
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Limited Benefit Sickness/Accident - All Clients
Claims and Customer Service
www.transchoice.com
Key Benefit Administrators, Inc.
PO Box 1279
Fort Mill, SC 29716-1279
Enrollments PHONE: (800) 481-9979
Customer Service PHONE: (866) 867-6883
Prescription Rx Indemnity Program - CareMark
PHONE: (866) 240-4923
Flexible Spending Accounts - Approved Clients
www.eFlexgroup.com
eFlexgroup.com, Inc.
PHONE: (877) 933-3539
FAX: (877) 231-1287
E-MAIL: customercare@eflexgroup.com
2740 Ski Lane
Madison, WI 53713
Health Savings Accounts - All Clients
www.hsabank.com administered by eFlexgroup.com, Inc.
PHONE: (800) 357-6246
FAX: (704) 426-1180
E-MAIL: customercare@eflexgroup.com
2740 Ski Lane
Madison, WI 53713
Medicare Advantage Plan
Humana Gold Choice Private Fee For Service Plan. Available to Eligible Medicare Enrollees
(877) 511-5000
Advantra Freedom
A New Medicare-Advantage Health Plan for Medicare-Eligible Employees
Provider Letter
Advantra PFFS Disclaimer
Advantra Plan Summary Sheet
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Dental, Vision and Life Insurance
SOI Dental Plan
To access the provider directory, Visit the First Health website
and click the "Dentist" link under "Choose a Provider".
Claims and Customer Service
SOI Dental Plan
PO Box 241508
Charlotte, NC 28224
PHONE: (888) 836-7764
Group Number: V5019
SOI Vision Plan
Claims and Customer Service
EyeMed
4000 Luxottica Place
Mason, OH 45040
PHONE: (877) 226-1115
Vision Provider Directory
Group Number:
Nevada and Virginia Residents: 9670860
All other participants: 9670878
EyeMed Claim Form
Colonial Life
Get answers to any questions you might have about voluntary benefit
options through
Colonial Life & Accident Insurance Company.
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Financial and Retirement Plan Information
Transamerica 401(k)
Transamerica is one of the top ten providers of middle market 401(k) plans in the country
and we are pleased to have them as partners.
Click here for information on the Transamerica 401(k) plan.
Which Investment Options are available to you?
How to Enroll in 401(k)
How to Read Your Statement
Online Enrollment Workshop
Accessing Your 401(k) Account
Managing Your 401(k) Investments
401K Fund Performance
Enroll, Change, Beneficiary Mix
Death Benefit Claim
Hardship Withdrawal Request
New Loan Application
Rollover and Investment Mix
Send completed 401k forms to:
SOI 401K Plan Administrator
PO Box 241448
Charlotte, NC 28224
You will need Adobe Acrobat installed to view or print this information. Download it for free at www.adobe.com.
Legg Mason Scholars Choice - 529 Plan
Click on the logo above for information on the Legg Mason - Scholars Choice 529 Plan.
Smith Barney Home Loan Program at Citibank
Click on the logo above for information on the Smith Barney Home Loan Program at Citibank.
Social Security Online - Number & Card
How to get a:
Social Security number & card
Change of name on your card
Replacement card
Number for your child/adopted child
Number for your foreign-born adopted child
New number because of domestic abuse
and much more!
Go to Social Security Online Social Security Retirement Planner
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Employee Assistance & Corporate Discount Programs
Employee Assistance Program
Available to eligible full time employees 24 hours a day, 7 days a week Call: 1-800-869-0276
or visit
www.eapconsultants.com
Employee Corporate Discount Programs
As you plan the most important times of your life, it is reassuring to know that you are working with the experienced travel professionals truly qualified to meet your needs. As a Leader in the industry, Elite always offers the specials, promotions, discounted cruises and travel packages that are unavailable elsewhere and that mean so much. Whether your choice is to take a Cruise, explore the surroundings in a tropical wonderland, relax at a leading all-inclusive resort, or to hide out for a week in the mountains here in the USA, we will offer you more options and more values than you expected. Register today with Elite Travel to take advantage of your SOI Benefits today!
Sears Commercial offers special pricing on major kitchen appliances for SOI clients and employees. Kenmore is the best value, however other brands are available such as Bosch, LG, Maytag, KitchenAid and Jenn-air. In addition you can choose from other great products for your home such as Craftsman garage storage, exercise equipment, mattresses, Craftsman lawn tractors, Kenmore outdoor grills and televisions.
For a complete selection of products you can go to www.sears.com. Obtain the model numbers of the products you are interested in purchasing. Email the information to: Jeff Shaver at jshave1@searshc.comfor a price quote. Please allow up to 48 hours for a response. Please list SOI on the subject line. This program is a special offer exclusively through Sears Commercial and completely separate from Sears retail stores. It is valid only in continental USA. If you have already received a written appliance quote from a Sears retail store you would not be eligible for this program.
Appliances included in the program: dishwashers, cooking, laundry, refrigeration.
Any questions concerning this program should be directed to: Jeff Shaver at 972.671.6319.
SOI employees receive a 15% Discount on purchases from 1800 Flowers. To find out the promotional code, contact the SOI Customer Care Department at 1-800-572-2412.
Theme Park and Entertainment Discounts
SOI clients and employees can now take advantage of
discounts to popular theme parks and
entertainment attractions in Florida, California and other locations nationwide!
Discounts are
available for the Walt Disney Worldฎ Resort, Universal Orlando and more!
To take advantage
of these savings select the link above and you will be directed to the TicketsAtWork.com website.
You can order your tickets directly from this website or by calling 800-331-6483.
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